Norixen Group Inc. (“Norixen,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit norixen.ca, submit a project enquiry, upload project files, communicate with us, or otherwise interact with our interior design, custom cabinetry, media-wall, visualization, build, and installation services.
This policy is intended to support our obligations under British Columbia’s Personal Information Protection Act (“PIPA”) and other applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) where it applies.
This policy applies to personal information handled by Norixen through:
This policy does not govern the independent privacy practices of third-party websites, platforms, suppliers, trades, or service providers that you access directly.
Depending on how you interact with Norixen, we may collect:
Please do not upload confidential documents, government identification, financial account information, or other sensitive information that is not necessary for us to review your project.
When you use the website, we and our authorized service providers may automatically collect limited technical information, such as:
The exact information collected depends on the website, analytics, security, and advertising tools enabled at the time of your visit.
We may collect personal information:
We may use personal information to:
We will not use personal information for a new purpose that is materially different from the purpose identified at collection unless we obtain additional consent or are otherwise permitted by law.
By voluntarily providing personal information, you consent to its collection, use, and disclosure for the purposes described at the time of collection and in this policy.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to an enquiry, provide an estimate, continue a project, maintain requested communication, or deliver a service.
Submitting a project form authorizes Norixen to contact you about that enquiry. It does not automatically subscribe you to unrelated promotional messages. Marketing consent, where requested, should be presented separately and should not use a pre-checked box.
The website may use cookies, pixels, local storage, and similar technologies for the following purposes:
These support website functionality, form delivery, security, traffic management, and user preferences. Some essential technologies cannot be disabled without affecting the website.
If enabled, analytics tools may help us understand how visitors find and use the website, which pages are viewed, whether forms are started or completed, and how the website performs.
If enabled, advertising tools may measure campaign performance, attribute enquiries, limit repeated advertising, or support relevant advertising on third-party platforms.
Implementation requirement: Before publishing this section, list the actual tools in use—such as Webflow, Google Analytics 4, Google Ads, Meta Pixel, a consent-management platform, and the form/file-storage provider—and configure the consent banner to match the final implementation.
You can manage cookies through the website’s consent controls, where available, and through your browser settings. Blocking some technologies may affect website functionality. Browser-level controls do not necessarily stop all server-side or account-based measurement.
We do not sell personal information.
We may disclose personal information only as reasonably necessary to:
Service providers are expected to use personal information only for the services they provide to us and to protect it using appropriate safeguards.
Some service providers may store or process personal information outside British Columbia or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.
Before publication, Norixen should identify the locations used by its actual website, form, file-storage, analytics, advertising, email, and customer-management providers.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legal, tax, accounting, insurance, warranty, security, and dispute-resolution requirements.
Retention periods may vary. An enquiry that does not become a project may be retained for a shorter period than records connected to an active or completed project. When information is no longer reasonably required, we will securely delete, destroy, or anonymize it, subject to legal and technical limitations.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity and amount of personal information in our control. These measures may include access controls, account security, limited internal access, secure service providers, backups, and procedures for responding to suspected privacy or security incidents.
No website, email system, file-transfer method, or storage platform is completely secure. You should send only the information reasonably necessary for your enquiry and use secure transfer methods when requested.
Subject to applicable law, you may request:
We may need to verify your identity before completing a request. Legal exceptions may limit access in certain circumstances. If a request is refused in whole or in part, we will explain the reason where required.
To submit a request, contact our Privacy Officer using the information in Section 16.
Where Canada’s Anti-Spam Legislation (“CASL”) applies, Norixen will send commercial electronic messages only with the required consent or another lawful basis. Marketing messages will identify the sender and include a working unsubscribe method.
You may unsubscribe using the link in a message or by contacting us. Service, estimate, project, billing, and safety communications may continue where they are necessary to respond to your request or manage an existing relationship.
The website and Norixen’s services are intended for adults planning or managing property-related projects. We do not knowingly seek personal information from children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and, where appropriate, delete it.
The website may link to third-party websites, social networks, booking tools, maps, product pages, suppliers, or other platforms. Those organizations have their own privacy practices and terms. Norixen is not responsible for their independent policies or activities.
We may update this Privacy Policy to reflect changes to our website, services, technology, vendors, or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or obtain renewed consent.
Questions, access requests, correction requests, consent withdrawals, and privacy complaints may be directed to:
Privacy Officer
Norixen Group Inc.
Email: Info@norixen.ca
We will review privacy concerns and respond within the period required by applicable law.
You may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia regarding a concern about an organization’s handling of personal information.
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